Dispute Resolution Policy
At Herbscure, we strive to provide our customers with the highest quality products and services. If you have a dispute or concern regarding a purchase or our services, we encourage you to contact us so that we can work to resolve the issue in a fair and timely manner.
Steps for Dispute Resolution
If you have a dispute or concern, please follow these steps:
Contact Us: Please contact our customer support team at firstname.lastname@example.org with your concerns or dispute. We will investigate the matter and respond to you as soon as possible.
Escalation: If you are not satisfied with the initial response, you may escalate the issue to a supervisor or manager for further review.
Mediation: If we are unable to resolve the issue to your satisfaction, we may suggest mediation as a means of resolving the dispute. Mediation is a voluntary and confidential process in which an impartial third party assists the parties in reaching a mutually acceptable resolution.
Arbitration: If mediation is unsuccessful or not desired, either party may request that the dispute be resolved through arbitration. Arbitration is a formal process in which a neutral third party makes a binding decision on the dispute. The decision of the arbitrator is final and cannot be appealed.
This Dispute Resolution Policy shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Herbscure is located.
If you have any questions or concerns about our Dispute Resolution Policy, please contact us at email@example.com.